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Last updated: December 2025

These Terms & Conditions apply to all bookings, services, and interactions with Kintsugi Beauty. By booking an appointment or purchasing a service or voucher, you agree to the terms outlined below.

 

Bookings & Deposits

• All appointments require a non-refundable deposit of 50% to secure the booking.

• Appointments are not confirmed until the deposit has been received.

• Deposits are deducted from the total cost of the treatment on the day of the appointment.

 

Cancellations, Rescheduling & No-Shows

• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

• Cancellations or changes made with less than 24 hours’ notice will result in the deposit being forfeited.

• Failure to attend an appointment without notice will be treated as a no-show, and the deposit will be forfeited.

• Clients arriving more than 15 minutes late may be treated as a no-show. Where possible, we may offer to reschedule; this is subject to availability and treatment length.

 

Treatment Results & Refunds

• No refunds are offered once a treatment has been completed.

• Individual results vary based on skin type, hair type, lifestyle, and aftercare.

• Kintsugi Beauty does not guarantee specific outcomes or longevity of treatments.

 

Corrections & Adjustments

• Complimentary corrections or adjustments are offered within 7 days of the original appointment.

• Clients must contact Kintsugi Beauty directly to arrange a correction appointment.

• If a client is unable to attend within this timeframe, reasonable efforts will be made to accommodate both parties, subject to availability.

• Corrections do not apply where aftercare advice has not been followed.

 

Client Responsibilities & Consultation

• Clients are responsible for providing accurate and complete information regarding medical conditions, allergies, sensitivities, and contraindications.

• Kintsugi Beauty is not liable for adverse reactions where relevant information has not been disclosed.

• Certain treatments may require a patch test. Failure to complete a required patch test may result in appointment cancellation and forfeiture of the deposit.

 

Illness & Emergencies

• In cases of illness or emergency, Kintsugi Beauty will endeavour to accommodate rescheduling where possible.

• Deposits remain non-refundable under all circumstances.

 

Photography & Content Use

• Photographs may be taken for reference, training, marketing, and promotional purposes.

• Clients must notify us during their appointment if they do not consent to images being used publicly.

• Where consent is withdrawn, images will be retained for internal reference only.

 

Gift Vouchers

• Gift vouchers are available for purchase via Booksy or online.

• All gift vouchers are non-refundable once purchased.

• Vouchers may be subject to expiry terms as stated at the time of purchase.

 

Right to Refuse Service

• Kintsugi Beauty reserves the right to refuse or discontinue treatment where it is deemed unsafe, inappropriate, or where these Terms & Conditions are not respected.

• Abusive, aggressive, or inappropriate behaviour will not be tolerated.

 

Home Studio & Accessibility

• Kintsugi Beauty operates from a private home studio in Belfast.

• Clients must notify us in advance of any accessibility requirements so we can advise whether we are able to accommodate.

 

Data Protection & Privacy

• Personal data is handled in accordance with our Privacy Policy and UK GDPR.

• By booking an appointment, you consent to the collection and use of your personal data as outlined in our Privacy Policy.

 

Amendments

• Kintsugi Beauty reserves the right to amend these Terms & Conditions at any time.

• The most current version will apply to all bookings.